Refund policy
At EFUTUREBD, we are committed to delivering genuine security products and ensuring a smooth shopping experience for every customer. If you receive a product that is damaged, defective, incorrect, or incomplete, please notify us within 48 hours of receiving your order. To help us process your request quickly, kindly provide your order number along with clear photos or videos of the product.
Once your request has been reviewed and approved, we will arrange a replacement, repair, or refund, depending on the nature of the issue. Products returned for a refund must be unused, in their original condition, and include all accessories, manuals, packaging, and proof of purchase.
Please note that products showing signs of misuse, accidental damage, unauthorized modification, improper installation, or normal wear and tear are not eligible for a refund. Customized products, special-order items, clearance products, and software or digital services are also non-refundable unless otherwise required by applicable law.
Installation, configuration, and on-site service charges are non-refundable once the service has been completed. Shipping, courier, and handling fees are also non-refundable unless the return is the result of our error.
Approved refunds will be processed through the original payment method within 7–14 business days. Processing times may vary depending on your bank, mobile financial service, or payment provider.
We reserve the right to refuse refund requests that do not meet the conditions outlined in this policy or where fraudulent activity is suspected.
If you need assistance with a return or refund, our customer support team is always ready to help. Please contact us before sending any product back to ensure the return process is handled correctly.
Refund Eligibility
✔ Product is damaged during delivery
✔ Wrong product received
✔ Manufacturing defect found
✔ Missing accessories or incomplete package
✔ Return request submitted within 48 hours
Non-Refundable Items
✘ Used or installed products
✘ Physical damage caused by the customer
✘ Products with broken warranty seals
✘ Customized or special-order products
✘ Installation and service charges
✘ Clearance or final sale items
Refund Process
1. Submit a refund request with your order details.
2. Our team will review your request within 1–3 business days.
3. If approved, return the product in its original condition.
4. After inspection, your refund will be processed within 7–14 business days through the original payment method.
Need Help?
If you have any questions about our Refund Policy or need assistance with a return, please contact our customer support team.
📞 Phone: +880 1962-655299
📧 Email: support@efuturebd.com
🕒 Support Hours: Saturday – Thursday | 9:00 AM – 8:00 PM